When you’re facing problems at work, they may be coming from a number of different sources. If you’re facing a problem with your Citrix protocol error, you shouldn’t get ahead of yourself. You should calm down and examine the situation with a clear head. By locating the situation, you’ll be able to attack the problem at its source. Finding the issue is rather easy. Check all computers and determine whether or not they’re able to connect. If some can, but others cannot, you’re likely dealing with a client side problem. If none of your client computers can connect, you’re going to need to fix your server.
Checking Connecting from the Client
Is your client computer able to reach the network? If this not the case, you’ll want to try and communicate with the server. You can do this by pinging the server. Do you receive a response? If you did, then you’re server is up and running. If you do not receive a response, you may need to reboot the server or turn it on and make sure it is running properly. It is also a good idea to attempt to connect to the server through a telnet. One entering the proper command, your screen should go black, which will notify you that your connection is fine.
Dealing with the Server
Is the problem originating from the server? If you’re lucky, the solution may be very easy to find. First, you’ll want to open the application properties menu. Have all of your applications been enabled? If your applications have been disabled, you’ll want to make sure to enable them and retry connecting from your client computers. If you’re lucky, this will immediately solve all of your problems. If this is not the case, you’ll need to delve a little deeper and tinker around a little more until you find the problem.